Returns, Refunds & Exchanges

Window Ready-to-ship pieces can be returned within the return window configured by the PESS team (shown at checkout), unworn and in their original packaging.

Exclusions Made-to-order, personalised and engraved pieces are excluded unless they are faulty. For hygiene reasons, hair accessories that have been worn and opened haircare products cannot be returned.

How to start a return Open your account, choose the order, and submit a return or exchange request with a reason. Our care team reviews each request and confirms the next step by email.

Refunds Refunds are approved by the PESS team and returned to the original payment method. Timing depends on your payment provider. Refunds cannot be issued twice for the same amount — every refund is recorded against the order.

Your statutory rights This policy does not limit any rights you have under Nigerian consumer law. Have the final wording reviewed for your operating jurisdiction before launch.